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 Delivery charges/Terms and Conditions

*Please note the prices quoted are Per Parcel Prices and exclude VAT

UK Mainland (1-2 working days)
£7.99 or Free UK Mainland delivery over £100+VAT (for Non Pallet UK Mainland Orders)
If your order has to be on a pallet, the cost is £65+vat per pallet for UK mainland delivery and £150 per pallet if non UK mainland.

UK Mainland (2-3 working days)
£6.99 or Free delivery over £100+VAT (for Non Pallet UK Mainland Orders)
If your order has to be on a pallet, the cost is £65+vat per pallet for UK mainland delivery and £150 per pallet if non UK mainland.

UK Mainland (3-5 working days)
£4.16 or Free delivery over £100+VAT (for Non Pallet UK Mainland Orders)

Pallet Delivery to UK Mainland
£65 Per Pallet*

*Highlands/Islands of Scotland and Northern Ireland may incur a pallet surcharge. Please contact us for further information.

Highlands and Islands of Scotland (3-5 working days)
Free delivery over £250+VAT
£12.99* Per Parcel

lsle of Man (3-5 working days)
Free delivery over £250+VAT
£11.99* Per Parcel

Northern lreland (3-5 working days) -
Free delivery over £200+VAT
£11.99* Per Parcel if your order is under £150+VAT
If your order works out cheaper for us to send on a pallet than via parcels (we will contact first to make sure you accept and can handle pallet deliveries to your address)

Jersey / Channel Islands (3-5 working days)
Free delivery over £250+VAT
£11.99* Per Parcel

All parcel deliveries are completed by either Parcelforce or DPD. For pallet deliveries, we use the Palletforce network.

All deliveries will require a signature upon delivery. Please ensure that someone will be at your address on the day of delivery to receive the consignment. If the courier is unable to deliver to your address, they will attempt delivery to your neighbour or bring your consignment to a local post office for collection.

Orders received before 2pm will usually be dispatched on the same day, subject to stock availability. We will endeavour to contact and notify you of any potential delay in processing your order for dispatch. Our system will send an automated dispatch email once your order has been packaged and dispatched. Tracking information from the courier will normally become live around 6pm once the consignment has been scanned into the courier network.

Standard deliveries are made during Working/Weekdays and this is classed as Monday to Friday. Weekend deliveries are not included with the standard delivery methods listed above and is classified as a Premium Service with Parcelforce and DPD. Weekend deliveries are classed as Saturdays and Sundays and prices begin from £19.99 + VAT.

Please note that our dispatching system generates automatic shipment data based on the information received from your order. Please ensure that all address details are correct including any special information to provide to the courier to assist in completing the delivery successfully. Any missing address data may cause a delay to your delivery beyond our reasonable control. Please contact us as soon as possible for any address information changes that are required.

If free delivery is applied to an order it is for UK mainland only, it does not apply to Europe, Scottish Highlands and Islands, Northern Ireland, Southern Ireland, Isle of Man and all offshore Isles or Europe.

When you make an online order, it has to be process through a third party fraud protection system, to check you card payment is not fraudulent. This can take 1-3 hours to get a response. The system is based on a traffic light system. If your order payment has not been given the green light, we will not process that order until it has passed. We will make every effort to contact you and notify you of any delay in processing your order if an item is found not to be in stock or you payment has been rejected.



European orders:

All EU orders can now be processed via our website directly and payment made via credit/debit card. You can now sign up to our website and select the EU member country you are in, and when at the checkout, you can select your country for delivery. The cost of delivery is worked out automatically using a weight calculation system.

We also accept PayPal payments and bank transfer payments for EU Orders. Please be aware that bank transfer payments (PayPal eCheques) can take up to 5-7 working days to reach our account. The order will not be dispatched until the funds have cleared.

0% VAT Rate - European customers with a VAT number and require 0% UK VAT rate, please sign up to our website and then send us your email address that you registered with, please also send us your:

1) VAT number, 
2) company name,
3) company address details.

Once we have checked the details are eligible for 0% rate vat, we will then apply the 0% VAT rate to your online account for you to make future orders via our website with the vat charged at 0%.
If you require any further information please email us at sales@ryepac.co.uk
 
Delivery charges
*Please note prices quoted exclude VAT
Austria (3-4 working days) £9.99* (Per Parcel)
Australia (Pallet 15-20 working Days) £249 Per Pallet
Belgium (2-3 working days) £9.99* (Per Parcel)
Bulgaria (4-6 working days) £34.99* (Per Parcel)
Canada (Pallet Only 15-20 Working Days) £199 (Per Pallet)
Cyprus (3-4 working days) £180.00* (Per Parcel)
Czech Republic (3-4 working days)  £14.99* (Per Parcel)
Denmark (3-4 working days)  £9.99* (Per Parcel)
Estonia (4-6 working days) £14.99* (Per Parcel)
Finland (4-6 working days) £14.99* (Per Parcel)
France (2-3 working days)  £9.99* (Per Parcel)
Germany (2-3 working days)  £9.99* (Per Parcel)
Gibraltar (4-6 working days) £34.99* (Per Parcel)
Greece (inc islands) (4-6 working days) £14.99* (Per Parcel)
Hungary (4-6 working days) £14.99* (Per Parcel)
Ireland (2-3 working days) Free delivery over £250+VAT £11.99* (Per Parcel)
Italy (3-4 working days) £11.99* (Per Parcel)
Latvia (4-6 working days) £34.99* (Per Parcel)
Lithuania (4-6 working days) £34.99* (Per Parcel)
Luxembourg (2-3 working days)  £14.99* (Per Parcel)
Malta (4-6 working days) £34.99* (Per Parcel)
Netherlands (2-3 working days)  £14.99* (Per Parcel)
Poland (4-6 working days) £16.99* (Per Parcel)
Portugal (4-6 working days) £16.99* (Per Parcel)
Romania (4-6 working days) £34.99* (Per Parcel)
Slovakia (3-4 working days)  £14.99* (Per Parcel)
Slovenia (4-6 working days) £14.99* (Per Parcel)
Spain* Mainland (3-4 working days)  £11.99* (Per Parcel)
Spain* Balearic Islands Only (3-5 working days) £34.99* (Per Parcel)
Spain* Canary Island Only(5-7 working days) £34.99* (Per Parcel)
Sweden (4-6 working days)  £24.99* (Per Parcel)
Switzerland (3-4 working days)  £16.99* (Per Parcel)
USA (Pallet Only 15-20 Days) £199 Per Pallet

Please note that while our advertised transit times are normally very accurate, there can be factors beyond our control that may affect the transit times occasionally. These can include but not limited to; adverse weather affecting ferry crossings and road networks, incorrect/missing address data, traffic congestion, mechanical failures, industrial disputes, obstruction of any private/public highway.

Rest of the World Delivery

USA (United States): £199 Per Pallet 

Canada: £199 Per Pallet 

Australia:  £249  Per Pallet 


Delivery Exceptions 

ZONE 1: The following postcodes can take up to 1-2 extra days due to location. If a premium delivery upgrade is chosen and service is not available, we will endeavour to contact you at the earliest possible time to advise of the options available.
 

Postcode

Parcelforce Express10 (Pre-10am)

Parcelforce ExpressAM

Parcelforce ExpressPM

Parcelforce Express 24

Parcelforce Express48

AB10-16, AB21-25, AB32 6, AB39 2

Service Not Available

Service Available

Service Available

Service Available

Service Available

AB30, AB32, AB40-44, AB51, AB63

Service Not Available

Service Not Available

Service Not Available

Delivery within 2 working days

Delivery within 3 working days

AB 39 3

Service Not Available

Service Not Available

Service Available

Service Available

Service Available

DD8-9

Service Not Available

Delivery by 5:30pm

Service Not Available

Delivery within 2 working days

Delivery within 3 working days

DD10

Service Not Available

Delivery by 5:30pm

Service Available

Delivery within 2 working days

Delivery within 3 working days

DD11

Service Available

Service Available

Service Available

Service Available

Service Available

DG1-9

Service Not Available

Service Available

Service Not Available

Service Available

Service Available

DG10-16

Service Not Available

Service Available

Service Available

Service Available

Service Available

EX16-23, EX31-39

Service Not Available

Service Available

Service Available

Service Available

Service Available

FK1

Service Not Available

Service Available

Service Not Available

Service Available

Service Available

FK2-7, FK8 1, FK8 2, FK 9-14

Service Not Available

Service Available

Service Available

Service Available

Service Available

FK8 3

Service Not Available

Service Not Available

Service Not Available

Delivery within 2 working days

Delivery within 3 working days

FK15, FK16

Service Not Available

Service Not Available

Service Not Available

Service Available

Service Available

G63 0, G63 9

Service Available

Service Available

Service Not Available

Service Available

Service Available

IV4-9 IV63

Service Not Available

Service Not Available

Service Not Available

Delivery within 2 working days

Delivery within 3 working days

KA19 8

Service Available

Service Available

Service Not Available

Service Available

Service Available

KA26

Service Not Available

Service Available

Service Available

Service Available

Service Available

LD1-8

Service Not Available

Service Available

Service Not Available

Service Available

Service Available

LL15-49, LL51-78

Service Not Available

Service Available

Service Available

Service Available

Service Available

PH8, PH9, PH12, PH15

Service Not Available

Service Available

Service Available

Service Available

Service Available

PH10, PH11, PH13, PH14

Service Not Available

Delivery by 5:30pm

Service Not Available

Delivery within 2 working days

Delivery within 3 working days

PH16

Service Not Available

Service Not Available

Service Available

Service Available

Service Available

PL10-19, PL22-35

Service Not Available

Service Available

Service Available

Service Available

Service Available

PO30-41

Service Not Available

Service Available

Service Available

Service Available

Service Available

SY7-25

Service Not Available

Service Available

Service Available

Service Available

Service Available

SY23.1-5, SY24.5, SY25.6

Service Not Available

Service Available

Service Not Available

Service Available

Service Available

TD1-15 1

Service Not Available

Service Available

Service Not Available

Service Available

Service Available

TD15 2

Service Not Available

Delivery by 5:30pm

Service Not Available

Delivery within 2 working days

Delivery within 3 working days

TR1-20, TR26, TR27

Service Not Available

Service Available

Service Available

Service Available

Service Available


 
ZONE 2: CHARGE LEVIED IS £11.99 PER PARCEL (30KG) PLEASE ALLOW AN EXTRA 1-2 DAYS FOR DELIVERY
 

AB: Aberdeen

AB31, AB33-38, AB45, AB52-56

FK: Falkirk & Stirling

FK17-21

HS: Outer Hebrides

HS1-9

IV: Inverness

IV1-3, IV10-28, IV30-32, IV36, IV40-56, IV99

KA: Kilmarnock

KA27-28

KW: Kirkwall

KW1-3, KW5-17

PA: Paisley

PA20-49, PA60-78, PA80

PH: Perth

PH17-26, PH30-44, PH49-50

ZE: Lerwick

ZE1-3
 
*Items posted from Scottish postcodes in zone 1 to Scottish island postcodes in zone 2 will incur a surcharge.
 
ZONE 3: CHARGE LEVIED IS £11.99 PER PARCEL (30KG) PLEASE ALLOW AN EXTRA 1-2 DAYS FOR DELIVERY
 

BT: Belfast

All BT postcodes

IM: Isle of Man

All IM postcodes

TR: Truro (Scilly Isles)

TR21-25
 
ALL NON-EU ORDERS ARE WELCOME BUT YOU MUST MAKE YOUR OWN ARRANGEMENTS FOR COURIER PICKUPS OR WE CAN ARRNAGE DELIVERY TO A UK SHIPPER.

Delivery Service
The delivery service is based on a 1-2 working day service, meaning orders placed before 2pm Monday to Thursday will be delivered in 1-2 working days and orders placed before 2pm on Friday will be delivered on the following week. Please note that although this service is generally reliable IT IS NOT GUARANTEED and no delivery time is stipulated***. A next day by noon service is available at extra cost this service is not available in any exception zone area.

All courier and pallet services are fully traceable, and a tracking number will be included with your dispatch notification e-mail. A signature is required for all deliveries for proof of delivery and traceability. We can accept special instructions to include with your parcel, these can be added at the checkout stage. Unfortunately, due to the couriers requiring a signature upon delivery, they are unable to leave the goods in a safe place. We can arrange a “No Signature Required” service to be added to a consignment if the goods are to be left in a safe place however due to no signature being received, we are unable to accept liability for any damage/loss claims when using this service. Please email sales@ryepac.com for further information.

Can I have my order Delivered on Saturday?
We can provide a Saturday Delivery - Our usually delivery service is Monday - Friday (Our couriers can deliver on a Saturday, but it is a premium service at extra cost, and not quite as reliable. Please select Saturday delivery at the checkout, this is only available up to 2pm on Friday.
Important

Please note that the weekend delivery service is currently only available to UK Mainland locations in zone 1. The service is currently unavailable to areas in Zone 2&3.

A signature is required for all deliveries as proof of receipt.

1) Please note delivery prices quoted exclude VAT
2) No deliveries will be made on Christmas Day, Boxing Day, New Year’s Day and bank holidays.
3) A  next day before noon or weekend delivery will incur a surcharge and must be arranged by phone. We can arrange a guaranteed timed service for delivery before noon, except in exception areas. 

Out of Stock Items
All products with an add to cart button on this site are usually in stock items and available for online order or collection. If upon receipt of your order a product is found to be out of stock, we will attempt to inform you immediately as to the next possible delivery date.  If you are planning to collect then we advise that you phone in advance to ensure items are in stock.  

Delivery Terms and Conditions
We contract a Third Party for deliveries, although we endeavour to achieve our 1-2 day delivery service we cannot be held responsible for hub depot break downs, vehicle breakdowns, extreme weather conditions acts of malicious or terrorist incidents or any unforeseen occurrences that delay or curtail your delivery. (Please order in plenty of time for vital deliveries) accidents do happen rarely. Our Third party Deliveries are contracted only to deliver to customers’ threshold (door) not to where the customer may want goods put. Any order refused because driver will not carry item to a specific area other than threshold will not be accepted and will be liable for return postage  and incur a £25 administration fee as the delivery company has fulfilled their contract you have broken yours by not accepting delivery. Any parcel delivered that in your opinion appears damaged parcel must be signed for as damaged, do not sign parcels as unchecked no claims for damages can be claimed at later date. Please report any problems with your order within 48 hours of receipt, any items to be returned we must be informed of within 14 working days from day of delivery in writing no exceptions. (You must check your delivery within 48 hours) 

Returns

Returning Goods

All returns are at the customers expense, this includes wrongly ordered goods.

We are unable to refund carriage charges. Where items are being returned, please ensure that these are returned unopened and unused in the original packaging. Please also include a photocopy of your original delivery note with the items returned highlighted and the reason for return. Failure to include a copy of the delivery note with this information may cause a delay in processing your return. Please ensure that you receive a receipt from the post office or your delivery service to cover for loss/damages. If we organise a collection with Parcelforce, we are unable to book a same day collection. Collections can be made for the next working day and Parcelforce will bring labels for your parcels and a receipt for your records.